Customer Complaint Handling Process

First level

Drop the complaint to the Branch Drop Box or Contact the Branch where the relationship (account /loan etc.) is maintained.

First Level Escalation

Call Centre / Central Customer Complaint Handling Unit

Second Level Escalation

Mr. Hasitha Samarasinghe
Central Complaints Handling Officer (Head of Financial Consumer Protection- SDB bank)

Credit Counseling Centre

“Upadeshana”, Center for Banking Studies

No 58,
Sri Jayawardhanapura Mw,
Rajagiriya.

Financial Consumer Relations Department / Central Bank of Sri Lanka

Financial Consumer Relations Department

No 30,
Janadhipathi Mawatha,
Colombo 01.

Hot line : 1935
Contact No : +94 112 477 966
Fax : +94 112 477 966
E mail: fcrd@cbsl.lk

Financial Ombudsman

Mr. Ananda Kumaradasa

No 143/A,
Vajira Rd,
Colombo 5.